Live Above The Line

Lipkin's Ten Laws for Sales and Service Preeminence

In today's brutal marketplace, sales and service excellence won't cut it. Excellence merely gives you the right to be in the game. To win the sales and service game, you have to achieve preeminence. You have to become the symbol of superior performance, the benchmark by which all others are judged.

Every year, Mike Lipkin talks to over 100 000 people in 60 companies in twelve different countries. Through his company, Environics/Lipkin, he also researches the traits, attitudes and actions of Preeminent Performers. He has discovered Ten Laws that determine Sales and Service Preeminence:

1. Focus on Success
2. Own The Business
3. Prepare To Win
4. Be Courageous
5. Care Deeply about your Customers and Clients
6. Listen Intensely
7. Communicate with Confidence
8. Be a Teamplayer
9. Be Hungry for Kaizen
10. Be Disciplined

Mike customizes this program to the profile of the audience. Through his unique instant survey facility, see The Main Thing, Mike will also help you pinpoint what your people feel about the key challenges facing them so you can take effective action.

This program can be delivered as a keynote, half-day or full-day program. It comes with a workbook for each delegate where they can record their personal commitments to being extraordinary. Mike will inspire and empower your people to pursue preeminence in every aspect of their professional and personal lives.